We are convinced that successful implementation is much more dependent on business and human factors than on technological implementation and this is the very field of expertise of BankCom Consulting. In the case of CRM projects the strategic, the business and the human aspects and their harmony is often underestimated as a consequence of which the overwhelming majority of projects end up in failure in the international sphere as well and the amounts invested in technology are never recovered. One should be aware of the fact that this is not necessarily unavoidable since domestic and international best practices show that even an adequate strategy can be successfully implemented just in a coherent cultural environment, under a carefully planned change management and with consistent management support. It is highly important that the staff members of BankCom Consulting are not consultants in the conventional meaning of the term. Instead, they are experienced professionals having had a lot of success in improving customers' efficiency. While top management commitment, permanent and consistent support is highly important, BankCom Consulting's development projects, the introduction of proposals and their successful implementation take place at the level of lower and middle management and of customer relationship managers instead of directors' conference rooms. The practical experience accumulated by the staff of BankCom Consulting in similar tasks provides competitive advantage to the client and guarantees successful project implementation.

 

BankCom Consulting offers guarantee for projects implemented according to the envisioned conceptual framework (business analysis, proposal, implementation). Introduction of changes in practice is part of a standard assignment and the guarantee offered for the work indicates the expected results in a rather practical way.